Thu, 17 Jun | Online Event

CCO Virtual Sit-Down SEA

Strategies to Enhance Customer Experience Through Optimised Workflows
CCO Virtual Sit-Down SEA

Time & Location

17 Jun, 11:45 am – 12:45 pm GMT+8
Online Event

About the Event

In the new normal, everyone needs a smarter way to workflow. Organisations need to scale up quickly, maintain business continuity, and enable productivity, to back this up with research, recent studies and surveys indicate more than 96% of fortune 500 organisations believe that digital workflows are the building blocks for the modern experiences employees want and customers expect.

It is now more important than ever to make it easier for both customers and employees to get what they need, when they need it and embed intelligence into every interaction to create a path to better experiences that break down silos and unlock productivity.

In light of this, this session has been formed with a key focus on:

  • Effective methods and strategies to optimise operations and workflows
  • Current strategies currently in place in leading organisations to break down silos
  • Removing the barriers between Customer and Employee interactions one at a time

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