CFO [Converted]-01.png
Screen Shot 2020-10-22 at 7.43.45 pm.png

Australia and New Zealand

Hybrid Series

Once a month, industry leaders in CX will be at the Chief Customer Officer Live Series. They are committed to delivering transformation strategies that will build agility, speed, intelligence and innovation.

 

A hub for all customer experience leaders, where you can offer insights, solutions or simply join as a silent observer!

Over 55000 members in Customer Experience
Customer Experience Live Series

Chief Customer Officer Editions

2021 Schedule

South East Asia

Upcoming dates:

  • CCO SEA Vol.13 | 16th Sep 2021

  • CCO SEA Vol.14 | 21st Oct 2021

  • CCO SEA Vol.15 | 18th Nov 2021

  • CCO SEA Vol.16 | 17th Feb 2022

  • CCO SEA Vol.17 | 17th Mar 2022

  • CCO SEA Vol.18 | 21st Apr 2022

Australia & New 
Zealand

Upcoming dates:

  • CCO ANZ Vol.14 | 21st Sep 2021

  • CCO ANZ Vol.15 | 19th Oct 2021

  • CCO ANZ Vol.16 | 23rd Nov 2021

  • CCO ANZ Vol.17 | 8th Dec 2021

  • CCO ANZ Vol.18 | 22 Feb 22

  • CCO ANZ Vol.19 | 22 Mar 2022

  • CCO ANZ Vol.20 | 26 Apr 2022

United Kingdom

Upcoming dates:

  • CCO UK Vol.13 | 21st Sep 2021

  • CCO UK Vol.14 | 19th Oct 2021

  • CCO UK Vol.15 | 23rd Nov 2021

  • CCO UK Vol.16 | 8th Dec 2021

  • CCO UK Vol.17 | 22 Feb 2022

  • CCO UK Vol.18 | 22 Mar 2022

  • CCO UK Vol.19 | 26 Apr 2022

Every CCO Edition

Speakers

10+

Participants

150+

Chapters

3

Practitioner:Vendor

50:1

Tech Show

Customer Survey Software

Customer Analytics

Artificial Intelligence

Digital CX

Visual Dashboards

Customer Data Platform

Knowledge Base

Customer Data Platform

Data Quality & Governance

Omni-Channel Engagements

Customer Relationship Management

Customer Service Software

Aged Care Workforce:

Approaches to Achieving a Service Centric Workforce

Technology:

Leveraging Technology to Enhance Service Delivery

Continuous Improvement, Change & Transformation Management: Your Path Through Transformation Followed By Culture & Organisational Change

Streamlining Processes & Consumer Centred Care Delivery

What We Talk About

An Intelligent Enterprise:

Utilising data driven innovation to create an optimised customer experience

Advanced & Predictive Data & Analytics:

Customer intimacies and digital transformations

Synergies between employee experience and customer experience

Change & Transformation Management:

Changing your data strategy to suit your customers

Who We Are

Heads/Directors/GMs:

  • Customer Care

  • Customer Data

  • Customer Insights

  • Marketing

  • Customer Experience

  • Customer Service

  • Customer Delight

  • Customer Operations

  • Chief Customer Officer

  • Chief Service Officer

  • Chief Experience Officer

Partner Involvements

Champagne

Solutions Clinic

Private 

1:1 Discussions

Executive

Roundtables

Plenary Thought

Leadership Sessions