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South East Asia

Strategies To Maximise Customer Satisfaction and Retention

Through Analytics and Connected Omni-channels

A closed-door and private virtual discussion between 15 executives

Register for your seat:

Discussion Focus:​

  • Improved user experiences for business users

  • Advantages of end-to-end solutions that create seamless, quality customer experiences

  • Bridge the gap between traditional practices and the needs of the new digital era

 

Focus Areas

  • Digital Transformation

  • Customer Touch Points 

  • Automated Workflows 

  • CX Transformation

  • Innovation & Analytics

  • Optimising Customer Service

Agenda

Who Will Attend

10:45 AM - 10:50 AM | Opening Remarks

10:50 AM - 11:10 AM | Interactive discussions

11:10 AM - 12:25 AM | Q&A

11:25 AM - 11:30 AM | Closing Remarks & end of session

  • Chief Customer Officer

  • Chief Information Officer

  • Chief Digital Officer

  • Heads, Directors, GMs of:

        CX/ IT/ Digital

 
Virtual Team Meeting

Overview

Customers today are different. They expect a personalised relationship with your company and seamless service at every point of contact. One-click convenience is becoming the norm, and there’s no time that’s more critical than when your customer is having an issue. In this session, discover how to create a seamless customer service experience where problems are identified proactively, and internal departments are connected to resolve customer issues faster and for good.

Join as we discuss:

  • Advantages of end-to-end solutions that create seamless, quality customer experiences

  • Improved user experiences for business users
  • Bridge the gap between traditional practices and the needs of the new digital era

 
 

Book Your Seat

CCO Virtual Sit-Down SEA
When
20 May, 10:45 am – 11:45 pm GMT+8
Where
Online Event