Focus Areas

• Digital Transformation

• Customer Touch Points 

• Automated Workflows 

• CX Transformation

• Innovation & Analytics

• Optimising Customer Service

Agenda

Who Will Attend

11:25 AM - 11:30 AM | Opening Remarks

11:30 AM - 11:50 AM | Interactive discussions

11:50 AM - 12:00 PM | Q&A

12:00 PM - 12:05 PM | Closing Remarks & end of session

• Chief Customer Officer

• Chief Information Officer

• Chief Digital Officer

• Heads, Directors, GMs of:

        CX/ IT/ Digital

Attendees Include

Stephanie Chia

VP Regional Partnership & Payments

United Overseas Bank Limited (UOB)

Nhan Tran 

Head of Customer Insights,

Data Science & Data Management

Lazada

Vineet Dhawan

VP, Customer Experience Analytics,

CVM & Campaign Management

CIMB 

Tessa Artadi

Head of Marketing & Communications

Udenna PH

Pornthep Chaikittisilpa

Head of Retail Experience

Lazada

Millie Gillon

Global Head of CX, Managing Director

Standard Chartered Bank

Customers today are different. They expect a personalized relationship with your company and seamless service at every point of contact. One-click convenience is becoming the norm, and there’s no time that’s more critical than when your customer is having an issue. In this session, discover how to create a seamless customer service experience where problems are identified proactively, and internal departments are connected to resolve customer issues faster and for good.

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Join as we discuss:

• Learn how traditional CRM is not meant to serve customers effectively

• Advantages of end-to-end solutions that create seamless, quality customer experiences

• Bridge the gap between traditional IT practices and the needs of the new digital era.

Book Your Seat