Sand

SOUTH EAST ASIA

Unifying and Harmonising All Business Units to Achieve Better Customer Experiences

A closed-door and private virtual discussion between 15 executives

Register for your seat:

Discussion Focus:​

  • Learn how traditional CRM is not meant to serve customers effectively

  • Advantages of end-to-end solutions that create seamless, quality customer experiences

  • Bridge the gap between traditional practices and the needs of the new digital era.

 

Focus Areas

  • Digital Transformation

  • Customer Touch Points 

  • Automated Workflows 

  • CX Transformation

  • Innovation & Analytics

  • Optimising Customer Service

Agenda

Who Will Attend

11:25 AM - 11:30 AM | Opening Remarks

11:30 AM - 11:50 AM | Interactive discussions

11:50 AM - 12:00 PM | Q&A

12:00 PM - 12:05 PM | Closing Remarks & end of session

  • Chief Customer Officer

  • Chief Information Officer

  • Chief Digital Officer

  • Heads, Directors, GMs of:

        CX/ IT/ Digital

Attendees Include

Stephanie Chia

VP Regional Partnership & Payments

United Overseas Bank Limited (UOB)

Nhan Tran 

Head of Customer Insights,

Data Science & Data Management

Lazada

Vineet Dhawan
VP, Customer Experience Analytics,
CVM & Campaign Management
CIMB 

Tessa Artadi

Head of Marketing & Communications

Udenna PH

Pornthep Chaikittisilpa

Head of Retail Experience

Lazada

Millie Gillon

Global Head of CX, Managing Director

Standard Chartered Bank

 

Overview

Customers today are different. They expect a personalized relationship with your company and seamless service at every point of contact. One-click convenience is becoming the norm, and there’s no time that’s more critical than when your customer is having an issue. In this session, discover how to create a seamless customer service experience where problems are identified proactively, and internal departments are connected to resolve customer issues faster and for good.

Join as we discuss:

  • Learn how traditional CRM is not meant to serve customers effectively

  • Advantages of end-to-end solutions that create seamless, quality customer experiences

  • Bridge the gap between traditional IT practices and the needs of the new digital era.

 
 

Book Your Seat

When
18 Feb, 11:25 am – 12:05 pm GMT+8
Where
Online Event
 

SIT-DOWN

Our work:

  • Virtual Events

  • Market Enablement

  • Industry Events

Audience & Expertise:

  • Finance

  • Shared Services

  • Data & Analytics

  • Aged Care

  • CX

  • Contact Centres

  • Service Management

Regions:

Australia & New Zealand

United Kingdom

Germany

Singapore

Thailand

Malaysia

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